Return & Refund Policy
(1) Returns must be postmarked within 30 days after the date of delivery.
(2) If you receive a damaged/defective item, mayoulove Customer Service should be notified within 48 hours of receipt.
(3) All returns must be sent in the original box, with original packaging, not damaged, and not affecting resale.
(4) Unavailable Return Items
The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, underwear, event & party supplies, DIY supplies, pet supplies, beauty, jewelry and accessories (except scarves, bags, and mermaid blankets).Items with non-returnable marks and free gifts cannot be returned.
(1) If it is because of product quality, wrong products, etc., we will bear the return shipping costs.
(2) If you don’t like the product, or it is not a product quality problem, which leads to the return, the shipping fee must be paid by the customer.
(3) No Pick-up service charge to be charged to the consumers for the return of a product.
It‘s bummed to us if you're not 100% satisfied with the items you received.
You can follow the steps below to make a return:
(1) Sign into your account.Find the order in My Orders , copy the order number.
(2) Contact customer service email: [email protected]
(3) Fill in the return information on the paper.
(4) Pack the product, contact the delivery company to arrange the return.
(5) We will confirm the parcel immediately after we receive the return.
(6) update the status of the return and refund within 3 working days. The refund will be returned to you wallet or to your original payment account.
Please Note: mayoulove reserves the right not to process returns in the following situations:
(1) Return Exceeds the return time limit
(2) Return Non-our website items
(3) Return items belong in the NON-Returnable category
(4) Return without application.
2.1. Refund Conditions
All returns must be sent in the original box, with original packaging, not damaged, and not affecting resale.
Please note that special handling fees and taxes or duties paid or payable by you at the time of purchase are non-refundable. However, you may be able to claim local taxes or customs charges back directly from your local customs office.
(1) Contact customer service. When the returned logistics order number arrives at the seller’s warehouse, inform the logistics order number information.
(2) The customer service will confirm the logistics and receive the goods into the warehouse.
(3) The refund will be returned to the original payment account by default.
2.3. Refund process time
Refund method Refund process time：Paypal 1-3 business days
specific time of the money refunding to your original payment account according to your payment mode/bank account.
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some processing time before your refund is officially posted.It usually takes 3~5 days, please wait patiently.
If you’ve done all of this and you still have not received your refund yet, please contact us so we can better assist you.
+86 131 2958 8100
1419, Building B, Kaixuan Tianxi Mingting, No.48 Jinli Road, Changlong Community, Buji Street, Longgang District, Shenzhen,Guangdong province, China